Terms of Service

Welcome to GUANYA (www.guanyahats.com). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting or making a purchase on our site, you agree to comply with and be bound by these Terms. Please read them carefully before using our website.

1. Acceptance of Terms

By accessing and using the GUANYA website or purchasing products from us, you agree to be bound by these Terms of Service, our Privacy Policy, and our Cookies Policy. If you do not agree to these terms, you should not use our website or purchase any products from us.

2. Changes to Terms

We reserve the right to modify, update, or change these Terms at any time. Any changes will be posted on this page with an updated “Last Revised” date. It is your responsibility to review these Terms periodically to stay informed about any updates. Continued use of the website after any changes to the Terms constitutes your acceptance of those changes.

3. Products and Pricing

Product Descriptions: We strive to provide accurate descriptions of our products, including their features, materials, and pricing. However, we do not guarantee that all descriptions or images on the website are error-free.
Pricing: All prices on our website are listed in the currency specified on the product page. Prices may change at any time without notice, though any price changes will not affect orders already placed.
Availability: Product availability is subject to change. If an item is out of stock or unavailable after placing an order, we will notify you and offer alternative options or a refund.
Custom Orders: For custom hats or scarves with logos, we will provide a quote based on your specific requirements. Once agreed, you will receive a confirmation, and production will begin.

4. Ordering and Payment

Placing Orders: To place an order, you must provide accurate and complete information, including your billing and shipping details. By submitting an order, you confirm that the information you have provided is correct.
Order Confirmation: After placing an order, you will receive an order confirmation email. This does not guarantee that the order will be processed or fulfilled until payment has been verified and accepted.
Payment: We accept payments via various methods such as bank transfers, PayPal, and credit card payments. Payment must be received in full before we begin processing and shipping your order.
Sales Tax and Duties: Sales tax, VAT, or other applicable taxes may be added to the order total, depending on your location. Any import duties or taxes imposed by customs are the responsibility of the buyer.

5. Shipping and Delivery

Shipping: We offer international shipping to various countries. The cost of shipping will be calculated at checkout and depends on the destination and size of the order.
Delivery Times: While we strive to process and ship orders promptly, delivery times may vary depending on your location and the shipping method chosen. Delays may occur due to factors outside of our control, such as customs or postal service delays.
Risk of Loss: Once your order is shipped, the risk of loss or damage to the products passes to you. We recommend that you inspect your products upon delivery. If there are any issues with your order, please contact us immediately.

6. Returns and Refunds

Returns: Due to the nature of our products (customized and wholesale items), we do not accept returns unless the product is defective or incorrect. If you receive a damaged or incorrect item, please contact us within 7 days of receiving the order with photographic evidence.
Refunds: In the event of a return or cancellation, we will process your refund within a reasonable period. Refunds will be made to the original payment method.
Non-Refundable Items: Custom products with personalized logos or designs are non-refundable unless they are defective or damaged during shipping.

7. Intellectual Property

Copyright: All content on this website, including images, logos, text, and product descriptions, is the property of GUANYA and is protected by copyright laws. You may not use, reproduce, or distribute any content from the site without our written consent.
Trademarks: The name “GUANYA” and any associated logos, product names, and slogans are trademarks of GUANYA. You may not use these trademarks without prior written consent.

8. User Conduct

By using our website, you agree not to:

Violate any local, state, or international laws.
Use the website for any illegal or unauthorized purposes.
Interfere with the operation of the website or disrupt any service related to the website.
Attempt to gain unauthorized access to any part of the website or to our systems.

9. Limitation of Liability

To the fullest extent permitted by law, GUANYA is not responsible for any direct, indirect, incidental, special, or consequential damages that may arise from using our website, purchasing products, or interacting with our services. Our liability is limited to the total amount paid for the products purchased.

10. Indemnification

You agree to indemnify, defend, and hold harmless GUANYA, its affiliates, and their respective officers, employees, agents, and partners from any claims, damages, losses, liabilities, or expenses (including legal fees) arising from your use of our website or violation of these Terms.

11. Privacy and Data Protection

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website, you consent to the practices described in the Privacy Policy.

12. Governing Law and Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of China. Any disputes arising from these Terms or your use of the website will be resolved through arbitration in China, with the arbitration taking place in a location chosen by us.

13. Contact Us

If you have any questions about these Terms of Service or need further clarification, please feel free to contact us:

GUANYA
Email: [email protected]
Website: www.guanyahats.com